Holiday Accommodation – Terms & Conditions

Managed by McGill Property Group

By confirming a booking, guests acknowledge that they have read, understood and agreed to the following Terms and Conditions.

1. Acceptance of Terms & Conditions

Payment of the booking deposit constitutes acceptance of these Terms and Conditions.

These conditions apply to all guests and occupants staying at the property. The person making the booking is responsible for ensuring that all accompanying guests comply with these conditions.

2. Check-In & Check-Out

• Check-in: From 3:00pm
• Check-out: By 10:00am
• During peak periods, an earlier check-out time of 9:00am may apply. Guests will be advised where applicable.
• School holiday bookings may be subject to minimum stay requirements or designated arrival and departure days.
• Early check-in and late check-out requests are subject to availability and must be approved in advance by McGill Property Group.
• An approved late check-out may incur a $50 fee.
• Unauthorised late departures may incur additional charges.

3. Booking Deposits & Payments

• A deposit of 25% of the total accommodation cost is required to secure a booking and must be paid within five (5) days of making the reservation.
• Failure to pay the deposit within the required timeframe may result in the booking being cancelled.
• The remaining balance must be paid in full no later than fourteen (14) days prior to arrival.
• Bookings made within fourteen (14) days of arrival require full payment at the time of booking.
• Keys and access instructions will not be provided until all outstanding accommodation payments and required check-in documentation have been received.

4. Cancellations, Amendments & Refunds

All cancellation requests must be submitted in writing to McGill Property Group.

The following cancellation conditions apply:

• More than 28 days before arrival: The deposit will be refunded, less a $75 cancellation fee.
• Between 8 and 28 days before arrival: The full deposit will be forfeited.
• Within 7 days of arrival: 50% of the total booking amount will be forfeited, unless the property is successfully rebooked for the same period and rental amount.
• After check-in: No refunds will be provided for early departures, unused nights or amendments that reduce the length of stay.

Requests to change booking dates are subject to availability and approval by McGill Property Group and/or the property owner.

Date changes requested within the cancellation period are not automatically approved and may be treated as a cancellation of the original booking.

Changes in weather conditions, personal circumstances or travel plans do not automatically entitle guests to a refund or date change.

Any refunds or cancellation charges remain subject to applicable Australian Consumer Law.

5. Key Collection & Property Access

• Keys and access instructions will be provided once the booking has been paid in full and all required documentation has been completed.
• Where applicable, keys may be collected from the McGill Property Group office or through alternative arrangements communicated before arrival.
• McGill Property Group accepts no responsibility for additional accommodation or travel expenses incurred where guests fail to make the necessary arrival arrangements.
• Lost keys, lockouts or requests for after-hours assistance may incur a call-out fee of $110 (including GST), together with any applicable replacement costs.

6. Guest Identification

• Guests may be required to present valid photo identification, such as a driver's licence or passport, upon check-in or prior to receiving property access details.
• The person responsible for the booking must be at least 18 years of age and must provide accurate contact information.

7. Occupancy & Guest Numbers

• The maximum number of occupants permitted at the property must not exceed the number specified in the booking or advertised property capacity.
• Additional overnight guests are not permitted without prior written approval from McGill Property Group.
• The property is provided for holiday accommodation purposes only and must not be used for parties, functions, events or commercial activities without prior written approval.
• Unauthorised gatherings, excessive noise or overcrowding may result in termination of the stay without refund, subject to applicable law.

8. Linen & Additional Equipment

• Linen and towels are provided only where specified in the property listing or booking confirmation.
• Where linen is not included, guests must supply their own or arrange linen hire in advance.
• Additional equipment, including portable cots, highchairs and other items, may be available upon request and may incur additional hire charges.

9. Pets & Animals

Pets are not permitted unless the property is specifically advertised as pet-friendly and prior approval has been obtained.

For approved pets:

• Guests must clean up after their pets, both inside and outside the property.
• Pets must not be permitted on furniture or bedding unless expressly authorised.
• Guests are responsible for any damage, excessive cleaning or pest treatment required as a result of their pets.

Unauthorised pets may result in additional cleaning or treatment charges and termination of the booking, subject to applicable law.

These conditions do not restrict the rights of guests with assistance animals under applicable legislation.

10. Property Cleanliness, Damage & Breakages

Guests are required to leave the property in a reasonably clean and tidy condition upon departure.

Additional cleaning charges may apply where the property is left in an excessively dirty or unsatisfactory condition, including but not limited to:

• Unwashed dishes or kitchenware.
• Excessive rubbish or food left behind.
• Stained furniture, carpets, mattresses or linen.
• Excessive soiling of bathrooms, kitchens or appliances.
• Failure to clean the barbecue after use, where applicable.
• Any other cleaning required beyond normal housekeeping.

Guests are responsible for any damage, breakages, missing items or loss caused by themselves or their visitors during their stay, excluding fair wear and tear.

McGill Property Group reserves the right to seek reimbursement for reasonable cleaning, repair or replacement costs, including through any applicable security bond or lawful recovery process.

Any damage or maintenance concerns should be reported to McGill Property Group as soon as reasonably possible.

11. No Smoking Policy

• All properties are strictly non-smoking indoors.
• Smoking or vaping inside the accommodation is prohibited.
• Guests may be charged for reasonable additional cleaning, deodorising or damage restoration costs resulting from smoking or vaping inside the property.
• Guests must dispose of cigarette butts responsibly and comply with any applicable building or Body Corporate regulations.

12. Lost Property

• McGill Property Group will make reasonable efforts to retain and identify personal belongings left behind after departure.
• Unclaimed items will generally be held for seven (7) days, subject to applicable legal requirements.
• Guests requesting the return of lost property will be responsible for postage or courier costs, together with a $20 administration fee for arranging collection and delivery.
• McGill Property Group is not responsible for loss or damage to personal belongings except where liability cannot lawfully be excluded.

13. Electricity, Hot Water & Appliances

• In some properties, electricity, hot water systems or appliances may be switched off between bookings.
• Guests should refer to the property instructions or house manual for information regarding the operation of these services.
• Any difficulties with appliances, electricity or hot water should be reported to McGill Property Group promptly.
• Guests must not interfere with electrical systems or equipment beyond normal operation.

14. Guest Personal Belongings & Security

• Guests are responsible for securing their personal belongings during their stay.
• Doors and windows must be properly closed and locked whenever the property is unattended, both for security purposes and to prevent damage during unexpected weather conditions.
• McGill Property Group and the property owner are not responsible for loss, theft or damage to personal belongings except to the extent required by law.
• Guests are encouraged to arrange appropriate travel insurance.

15. Property Descriptions & Advertisements

• McGill Property Group makes reasonable efforts to ensure that property descriptions, photographs, facilities and advertised information are accurate and up to date.
• Minor variations may occur due to maintenance, replacement furnishings, upgrades or circumstances beyond our reasonable control.
• Guests should contact McGill Property Group before booking if any particular facility, feature or amenity is essential to their stay.
• Nothing in this clause excludes any rights or remedies available under Australian Consumer Law.

16. Bookings Made on Behalf of Property Owners

• McGill Property Group acts as the managing agent on behalf of the property owner.
• In exceptional circumstances, a property may become unavailable due to a sale, withdrawal from holiday letting, urgent maintenance or other circumstances beyond our reasonable control.
• Should this occur, McGill Property Group will notify affected guests as soon as reasonably practicable and assist with alternative arrangements where possible.
• Any cancellation or refund will be handled in accordance with applicable consumer law and the circumstances of the booking.

17. Prohibited Activities

The property must not be used for unlawful, dangerous or inappropriate purposes.

The following activities are strictly prohibited unless expressly approved:

• Illegal activities of any kind.
• Parties, functions or unauthorised events.
• Excessive noise or disruptive behaviour.
• Activities that cause damage to the property or neighbouring premises.
• Subletting or transferring the booking to another party without approval.

Breaches may result in termination of the stay and recovery of any reasonable associated costs, subject to applicable law.

18. Liability & Events Beyond Our Control

• McGill Property Group and the property owner are not responsible for interruptions, delays or inconvenience arising from circumstances beyond their reasonable control, including severe weather, natural disasters, utility outages or other unforeseen events, except where liability cannot lawfully be excluded.
• Guests are responsible for exercising reasonable care while using the property and its facilities.
• Nothing in these Terms and Conditions limits or excludes rights or remedies that cannot be excluded under Australian Consumer Law or other applicable legislation.

19. Body Corporate & Building Regulations

Where a property forms part of a residential complex, guests must comply with all applicable Body Corporate by-laws, building rules and reasonable directions issued by building management.

This includes regulations relating to:

• Noise and quiet hours.
• Parking and vehicle access.
• Swimming pools, spas and shared facilities.
• Waste disposal.
• Common areas and visitor access.
• General safety and conduct.

Guests may be required to vacate the property for serious or repeated breaches, subject to applicable law.

Guests will be responsible for any lawful fines, charges or reasonable costs arising from breaches attributable to their conduct.

20. Property Access & Inspections

• McGill Property Group, authorised contractors and property representatives may require access to the property for inspections, maintenance, repairs or other legitimate management purposes.
• Reasonable notice will be provided wherever practicable.
• Access without prior notice may be necessary in an emergency or where otherwise permitted by law.
• Guests must not unreasonably obstruct access required for urgent repairs or safety concerns.

21. Termination of Accommodation

• McGill Property Group reserves the right to terminate a booking where guests seriously breach these Terms and Conditions, engage in unlawful activities, cause significant damage or behave in a manner that threatens the safety or enjoyment of others.
• Where a booking is lawfully terminated, guests must vacate the property as directed.
• Any refund entitlement or additional charges will be determined in accordance with the circumstances and applicable law.

22. Privacy & Personal Information

• McGill Property Group collects and manages guest information for the purposes of processing bookings, verifying identification, managing accommodation and communicating with guests.
• Personal information will be handled in accordance with applicable privacy legislation and our Privacy Policy.
• Our Privacy Policy is available upon request or through our website.

23. General Conditions

• These Terms and Conditions form part of the accommodation agreement between the guest and the property owner, as managed by McGill Property Group.
• Any variations to these conditions must be confirmed in writing.
• If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply.
• Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded.